![]() Amazon Chime will enable us to deliver a richer collaboration experience, integrated with Vonage’s full range of UCaaS solutions, backed by the quality, strength and reliability of the Vonage network. That’s why it made so much sense for us to collaborate with AWS. More importantly, we believe that every communication solution should be simple and easy to use. We believe that technology should be an enabler for creating better business outcomes. Voice, Video and Collaboration belong together But Amazon Chime’s innovative, easy-to-use web-conferencing and collaboration suite, combined with Vonage’s robust portfolio of UCaaS solutions for greater mobility, flexibility, and workplace productivity, can meet the communications and collaboration needs of businesses large and small. And pricing, infrastructure, and contractual hurdles prevent hundreds of thousands of small and medium businesses across the US from accessing the same set of collaboration tools available to large enterprises. But many of today's collaboration tools are not integrated with a company’s core business communications solution. In such a distributed environment, mobility and collaboration are critical to workplace productivity. Today more than ever, businesses have an increasingly decentralized workforce. Collaboration Technology: An uneven playing field It will be included in the broader Vonage unified communications solution at no additional cost. Amazon Chime is a unified conferencing, video and collaboration solution that will soon be available to Vonage Business customers. It is in this spirit that we are proud to collaborate with Amazon Web Services (AWS) to bring Amazon Chime to our customers. It’s a vision that stems from our commitment to enabling a truly unified communications experience – one that integrates across all touchpoints of a business in today’s complex digital age to drive better outcomes for our customers. At Vonage, we’re focused on shaping the future of business communications. ![]() ), Operating Systems (Windows, Unix, Linux. Basics (Protocols (SIP, ISDN, TCP/IP, MPLS. CCaaP (Avaya, Alcatel, ATOS/Unify/Siemens, Cisco, Mitel, Any 365, Luware, CC4Skype/CC4Teams. CCaaS (Talkdesk, Amazon Connect, Genesys Purecloud, Odigo, Twilio Flex. Analytics (AI, SEM, Support Vectors, Conjoint Analysis CA, Factor Analysis FA, Principal Component Analysis PCA. Quality Assurance (Six Sigma, DevOps, CI/CD. Self Service (IVR, Web, Mobile, Chat Bots, Voice Bots. Multi Channel (Voice, Email, Video, Chat, Inbound, Outbound. Contact Center, Interaction Center, Call Center (PABX, ACD, CTI, IVR/VRU, Voice Recording, Quality Management QM, WorkForce Management WFM. People (Training, Behavioral Analysis, Balanced Score Cards. Process (Front & Backoffice integration, Cross & Up selling. Strategy (Vendor Selection, Insource vs Outsource, Cloud vs On Prem, Buy vs Make. I delivered roughly 100 contact centers during my carreer the smallest being 1 agent and the largest well beyond 20.000 agents and users. I enjoy doing more structural long term projects but also enjoy the ad hoc challenges in turn around management. I touched all topics from high level strategy, process, people down to technology. I touched about all elements of the value chain from sales & marking, program/product/project management, coding & configuration, documentation & training down to maintenance & support. I implemented the first contact center in Belgium & Italy in the '90s and since then I have been working continuously in the CX/CC industry over roughly 30 years now.
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